Products and services
All products hired from Events HQ are the responsibility of the hirer / customer. Events HQ’s hire agreement is with the hirer / customer and NOT the view hosting the event. Any damages or breakages must be reimbursed by the hirer / customer, who can then pressure alternative reimbursed from other parties, if required.
Making a booking
A completed booking form and £50.00 non-refundable deposit must be submitted before a booking is secure with Events HQ. The £50.00 deposit is then deducted from your final balance.
Final payments
An invoice for the final balance will be emailed to you around 6 weeks before the event. The final balance must then be paid in full 4 weeks before the event.
Damages cheque
Upon final payment, a refundable cheque of £100.00 is also required for loss or damages. Should there be any lost or damaged products, an invoice will be first issued for the amount owed. If we do not then receive payment of this invoice within 30 days, the £100.00 cheque will then be cashed in full. If all goods are returned/collected undamaged, this cheque will be returned un-cashed.
Cancellation Policy/refund Policy
Cancellations made after the initial deposit has been paid, but before the balance is due will incur the loss of the deposit only. Cancellations made after full balance has been paid will be non refundable.
Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties.
Delivery Policy
All items except for the DIY service will be delivered the morning of the event by a member of the team unless other arrangements have been made.
Events HQ Contact Details
Events HQ
Unit 7a Craft Workshops
South Pier Road
Ellesmere Port
Cheshire
CH65 4FW
Tel: 07892 710 565
Email: info@events-hq.co.uk